Summary

Welcome to Meshivo 3D (hereinafter referred to as "the Service"). We understand the importance of personal information and are committed to respecting and protecting the privacy of all users (hereinafter "Users") who use the Service. This Privacy Policy (hereinafter "this Policy") is designed to help you understand how we collect, use, disclose, process, and safeguard your personal information. Please read and fully understand this Policy before using the Service.

Information We Collect

Account Information

When you register for or use the Service, we may collect necessary account registration information such as your nickname, email address, phone number, and password in order to provide you with proper service and support.

AI Generation Data

When you use the Service to generate 3D models, we may collect your text prompts, image inputs, generation parameters, generated 3D model files, model preview images, and other related data. This information is used to provide AI generation services, improve algorithm models, and offer personalized generation experiences.

Usage Data

When you use the Service to generate, download, or share 3D models, we may collect log information related to your activities (such as access times, generation requests, download links, operating system details, browser type, IP address, etc.) for the purposes of statistical analysis, troubleshooting, and service optimization.

Subscription and Payment Information

If you choose to use our paid subscription service, we may collect and process payment-related information (such as payment account details, payment method, transaction time, transaction amount, transaction ID, subscription plans, etc.). This information is used solely to complete transactions, issue receipts, manage subscription status, and provide customer support.

Cookies and Similar Technologies

We may use Cookies or similar technologies to collect data on website traffic, preferences, login status, and other information to provide you with a more personalized user experience. You can disable or clear Cookies through your browser or device settings; however, doing so may affect the proper functioning of certain features.

How We Use the Collected Information

Provision and Maintenance of the Service

Based on the information you provide, we will create and maintain your account, and provide core features such as AI-powered 3D model generation, model preview, file downloading, and model sharing.

AI Model Training and Optimization

We may use your text prompts and generation parameters to improve our AI algorithms and enhance the quality and accuracy of 3D model generation. Before using data for training, we will perform data anonymization.

Personalization and Optimization

We use your preferences, generation history, and behavioral records to offer personalized recommendations and optimize product features and interfaces, providing you with more accurate 3D model generation suggestions.

Security Assurance

We use the collected information to monitor, identify, and prevent security risks and fraudulent activities, ensuring the security of your account, payments, and model files.

Customer Support

When you contact us for technical support or to submit a complaint/feedback, we may need to use your information to provide you with more efficient and accurate service.

Legal Compliance

We may use or share your information to fulfill legal obligations or handle legal disputes, either as required by law or with your consent.

Information Sharing and Disclosure

Sharing with Third-Party Service Providers

We may share necessary information with third-party service providers who assist in AI technical support, cloud computing services, payment processing, or data analysis, but these third parties are restricted to using the information solely for the purposes outlined in this Policy.

Model Sharing Features

When you choose to publicly share generated 3D models, other users will be able to view and download your models. Please ensure you have the right to share such content and be mindful of protecting your privacy.

Legal Requirements

In cases where required by law or requested by governmental authorities, we may disclose your personal information to fulfill legal obligations or protect our legal rights.

Business Transfers

In the event of a merger, acquisition, or restructuring that results in a transfer of business, we will notify you in advance and ensure that your personal information is protected in accordance with this Policy or with a higher standard.

How We Protect Your Information

Security Measures

We employ reasonable security measures, including data encryption, access controls, and anonymization, to prevent the loss, misuse, or unauthorized access or disclosure of your information. Specifically, we encrypt your 3D model files for storage.

Data Storage

We retain your personal information for the minimum period necessary to achieve the purposes for which it was collected, unless otherwise required by law or regulation. For generated 3D model files, we determine retention periods based on your subscription status and settings.

Your Rights

Access, Correction, and Deletion

You have the right to access, correct, or delete your personal information and generated 3D models. If you are unable to perform these actions through the Service, please contact us and we will respond within a reasonable timeframe.

Data Export

You have the right to export your generated 3D model files and related data. We provide export functionality in standard formats to ensure you can fully access your creative content.

Withdrawal of Consent

If you wish to withdraw your consent for the collection or use of certain information, please contact us. Please note that withdrawing consent may result in certain features no longer being available to you.

Children's Privacy Protection

Our service is primarily intended for adults. If you are a minor, please use the Service under the supervision of a guardian. We do not knowingly collect personal information from minors.

Changes to the Privacy Policy

Meshivo 3D may update this Policy from time to time to accommodate business changes or legal requirements. The updated version will be posted on this page along with the effective date. If the changes significantly affect your rights, we will notify you via pop-up or other prominent methods. Please review the updated Policy carefully before continuing to use the Service.

Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us through the following methods:

Email: neonbit@neonbit.team

We will respond to your inquiry as soon as possible after receiving it.