Effective Date: 2025.09.28
Updated Date: 2025.09.28
Summary
Welcome to Meshivo 3D (hereinafter referred to as "the Service"). The following terms apply to all your actions in using the Service. Please read these terms carefully and ensure that you understand and agree to all of them before using the Service. If you do not agree to any of these terms, please stop using the Service.
Acceptance of Terms
By accessing, browsing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these terms.
We reserve the right to modify these terms as necessary, and we will notify you via website announcements or other reasonable means. Your continued use of the Service after any updates will be deemed as acceptance of the revised terms.
Service Description
Main Features
The Service provides AI-powered 3D model generation capabilities, supporting high-quality 3D model creation through text descriptions or image inputs. Services include but are not limited to: AI model generation, 3D model preview, model file downloading, model sharing, and personalized recommendations.
Membership System
The Service operates on a subscription-based membership system, offering different levels of membership services:
- Free Users: Limited monthly 3D model generations with basic features
- Basic Members: More generation credits, higher priority processing, basic technical support
- Premium Members: Unlimited generations, priority processing, advanced features, dedicated customer support
Specific benefits and features are subject to the actual page display.
Service Limitations
The Service is for legal and legitimate use only. You must ensure that your use of generated content complies with applicable laws and regulations and does not violate the rights of others.
Account Registration and Management
Registration Information
You must ensure that the registration information you provide is true, accurate, and complete, and that you update it in a timely manner. Any loss or liability caused by false or incomplete registration information shall be borne by you.
Account Security
You are responsible for keeping your account name and password secure and for all activities conducted using your account. If you discover any security vulnerabilities or unauthorized use of your account, you should notify us immediately.
User Conduct Guidelines
Lawful Use
You must ensure that your use of the Service does not violate any laws, regulations, social ethics, or the relevant rules of the Service.
Content Guidelines
When using the Service, you must not input or generate content containing:
- Illegal, harmful, threatening, abusive, defamatory, pornographic, or violent content
- Content that infringes on others' intellectual property, privacy, or other legitimate rights
- Content involving political sensitivity, religious disputes, racial discrimination, or other inappropriate topics
- Malicious code, viruses, or other content that may harm system security
Prohibited Activities
You may not engage in the following activities through the Service:
- Maliciously exploiting generation credits or abusing service resources
- Attempting to crack, reverse engineer, or bypass service limitations
- Using generated content for commercial purposes without proper authorization
- Spreading false information or engaging in fraudulent activities
Subscriptions and Payments
Subscription Plans
We offer various subscription plans, including monthly, quarterly, and annual cycles. Subscription fees are as displayed on the page and may vary by region, currency, and other factors.
Payment Methods
We support multiple payment methods, including credit cards, debit cards, PayPal, Alipay, WeChat Pay, and others. Specific supported payment methods are subject to page display.
Auto-Renewal
Subscription services have auto-renewal enabled by default. We will automatically charge and renew your subscription before the current period expires. You may disable auto-renewal at any time in your account settings.
Subscription Management
You can view and manage your subscription status in your account center, including:
- Current subscription plan and expiration date
- Usage statistics and remaining credits
- Auto-renewal settings
- Subscription history
Refund Policy
Refund Conditions
You may request a refund under the following circumstances:
- Within 7 days of subscription, and usage does not exceed free tier limits
- Service unavailable for more than 24 hours due to technical failures
- Duplicate charges or erroneous charges
- Other circumstances as permitted by applicable laws
Refund Process
To request a refund, please contact us through customer service channels, providing order number, refund reason, and other relevant information. We will process your request within 3-5 business days.
Refund Method
Refunds will be returned to your original payment method. The specific arrival time depends on the payment method, generally 3-10 business days.
Non-Refundable Situations
The following situations are not eligible for refunds:
- Beyond the refund period (7 days)
- Usage exceeds free tier generation limits
- Service terminated due to violation of terms
- Personal reasons for no longer needing the service
Intellectual Property
Meshivo 3D's Intellectual Property
All related intellectual property rights for the software, technology, algorithms, page designs, LOGO, trademarks, etc., in the Service belong to Meshivo 3D or its licensors. No one is allowed to copy, modify, distribute, or otherwise infringe upon these rights without permission.
Generated Content Intellectual Property
3D models generated through the Service belong to you. However, you must ensure:
- Generated content does not infringe on others' intellectual property
- Commercial use complies with relevant laws and regulations
- Generated content is not used for illegal purposes
User Content
The intellectual property rights for the text, images, and other content you upload during your use of the Service belong to you or the original rights holder. You must ensure that you have the legal right to use and redistribute such content.
Disclaimer
Generated Content Quality
The Service generates 3D models based on AI technology, and generated results may have imperfections.Meshivo 3D does not guarantee that generated content will fully meet your expectations. Users should evaluate and use generated content at their own discretion.
Technical Failures
The Service may be temporarily interrupted or unavailable due to system maintenance, equipment failure, network issues, etc. Meshivo 3D is not responsible for any losses or liabilities resulting from such interruptions, but will make every effort to minimize the impact on you.
User Responsibility
If a user violates these terms or applicable laws and regulations, resulting in complaints, litigation, or claims from third parties, the user shall bear the corresponding responsibilities and indemnify Meshivo 3D from any damage.
Limitation of Liability
To the extent permitted by applicable law, Meshivo 3D shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or relating to your use or inability to use the Service. The Service is provided on an "as is" basis, and we do not guarantee that it will meet all of your needs or be error-free.
Changes and Termination of the Service
Service Changes
Meshivo 3D reserves the right to modify, suspend, or terminate part or all of the Service's functions as necessary, and will notify users in advance via the website or other means.
Subscription Termination
You may cancel your subscription at any time. The service will stop at the end of the current billing cycle. Paid fees are non-refundable.
Account Termination
If you violate these terms or applicable laws and regulations, Meshivo 3D reserves the right to immediately terminate the Service for you and to pursue any legal remedies available.
Governing Law and Dispute Resolution
Governing Law
These terms, their validity, interpretation, and any disputes arising out of them shall be governed by the laws of the jurisdiction in which the Service operator is located.
Dispute Resolution
In the event of any disputes arising from these terms or the Service, both parties shall attempt to resolve the dispute amicably; if an amicable resolution cannot be reached, the dispute may be submitted to the competent People's Court in the jurisdiction where the Service operator is located.
Contact Us
If you have any questions or suggestions about these Terms of Service, please contact us through the following methods:
Email: neonbit@neonbit.team
Customer Service Hours: Monday to Friday 9:00-18:00